Online Casino Cashier F.A.Q.

How Do I make a deposit to my account?

In Order to make a deposit you must first download the Acropolis Casinos software. For complete step-by-step instructions on downloading and installing Acropolis Casinos, go to the getting started section. You then need to open your real money account. After you receive your real-money username and password, you are ready to make a deposit into your Acropolis Casino account.

« Back to FAQ index  

How long does it take to process my deposit?

Credit card deposits take approximately 2-5 minutes to process and funds are made available in your casino account within this time frame.

Wire Transfer deposits take 2 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer.

Bank Draft / Personal check deposits take about a week to reach our offices. It takes additional 10 days for a Bank Draft to be cleared and about 21 days for a Personal check to be cleared. Please note that the first phase of a Bank Draft / Personal Check deposit is dependent on regular world wide mail and may vary depending on your location and/or other factors.

« Back to FAQ index

How Do I withdraw my winnings?

To withdraw money from account go to Cashier and select the "withdraw" button.

If you have made credit cards deposit(s) prior to your Withdrawal the money you now wish to withdraw will automatically be refunded to your credit cards. If you have withdrawn more than your total deposits, any amount in excess of that deposit amount will be refunded to you using your preferred method of payment, whether it is Bank draft or Wire transfer, selected by you.

The reason why we can't refund the entire winning amount to your Credit card is due to the Credit card company's limitations, and is out of our control.

Our credit card refund policy is the quickest way to pay the winnings. There are no charges for credit cards refunds.

Bank drafts will be sent to your billing address, as specified by you during the account registration process, using regular worldwide mail. Please make sure that the specified billing address is correct to avoid any delays. If this address had been changed please contact our Customer Support department. Please allow up to three weeks for delivery due to the mail service. There are no charges imposed on bank draft withdrawals.

If you select Wire transfer as the preferred method for withdraw, you will be asked to fill in your bank account details. There are no charges imposed on Wire transfer withdraws.

You can track the status of your withdrawal requests by entering the cashier and selecting the "Transaction history" screen. The status column in this screen identifies each transaction's exact phase.

« Back to FAQ index

What is the "pending withdrawals" screen?

Once you make a withdrawal, your withdrawal request is pending to be processed by our financial department. By entering the "Pending Withdrawals" screen in the "Withdrawal" section in the cashier you can view all your Withdrawal requests that are waiting to be processed.

Generally no withdrawal request will be processed before 4 business days of making the request. You can cancel any withdrawal requests so long as the transaction has not been processed, and return the amount back to your casino balance.

« Back to FAQ index

I have made a Withdrawal but have changed my mind. How do I cancel a Withdrawal request?

All Withdrawal requests awaiting to be processed show in the "pending Withdrawals" screen in the "Withdrawal" section in the Cashier for about 4 business days from your initial Withdraw request date. You can cancel Withdrawal request as long as they show up in the "pending Withdraws" screen, and return the requested amount back to your casino account, so you can go ahead and play.

« Back to FAQ index

How can I follow up financial transaction operations?

The Cashier's 'Transaction History' section stores a complete history of all your financial actions, such as withdrawals and deposit requests.

« Back to FAQ index

How much can I deposit to my Acropolis Casino balance?

The following deposit limits apply for each deposit method:

Credit cards
Minimum single deposit $20
Maximum single deposit $500 per card

Bank Draft / Personal Check
Minimum single deposit $50
Maximum single deposit $5000.

Wire transfer
Minimum single deposit $100
No maximum limit

« Back to FAQ index

Is it safe to use my credit card at the Acropolis Casino?

Yes, absolutely. We use the best available security measures available today, such as latest Firewall technology and RSA encryption to make sure that delicate information remains 100% secure with us. In fact, using your credit card at the Acropolis Casino is much safer than using it at your local department store. For further information, visit our Security section.

« Back to FAQ index

How do I obtain more credits in Play For Fun mode?

Simply visit the deposit section within the cashier located in the lobby and enter the amount of fun money you would like to deposit into your account.

« Back to FAQ index