We love being generous with our bonuses and we want to provide
you with as many opportunities to play as we possibly can! However
we do need to protect ourselves from other players who only
play in our casino in order to cash-out the bonus chips.
As a result, unless stated otherwise, all our bonuses are unredeemable.
This basically means that you can't cash-out bonus chips. You
can cash-out your winnings, you can cash-out your deposits;
you just can't cash-out bonus money. Any outstanding bonuses
will be deducted from the cash-outs that you request.
When you visit the cashier in the Casino Lobby and request
a cash-out you will be clearly shown which funds are available
for withdrawal before you commit to any cash-out requests.
If you do not wish to receive any bonus chips, please contact
our support team. We also reserve
the right to deny bonuses to players.
Bob's Bonus Policy Examples:
A basic example of unredeemable bonuses
How are the balances affected as Bob wins and loses
money?
Bob's Wagering Requirement Examples:
What is a wager?
Can you give me an example of wagering requirements?
So what would happen if Bob lost?
OK, so what would happen if Bob met the wagering
requirements and won?
What happens if Bob claims another bonus before
he has finished the first one?
What if Bob deposits again before he has finished
the first deposit and bonus?
What if Bob deposits again while his bonus balance
is lower than it started at?
How low does my bankroll need to get before it
counts as having lost the bonus?
A basic example of unredeemable bonuses:
The easiest way to explain is to give you an example:
| What Bob does: |
Bob's Bankroll: |
Bob's bankroll contains: |
| Bob deposits $200 and
receives a $100 bonus |
$300 |
$200 of his money, $100
of bonus money |
| Bob wins $300!! |
$600 |
$500 of his money, $100
of bonus money |
| Bob requests a cash-out
of $600 |
$0 |
The money has gone through
to cash-outs |
Bob will receive $500 as the bonus will be deducted from his
cash-out before he is sent his money.
How are the balances affected as Bob wins
and loses money?
Wagers you make are taken from your money first, and then the
bonus money. Winnings are paid back into the bonus funds until
they reach the original amount, after which they are paid into
your money.
| What Bob does: |
Bob's Bankroll: |
Bob's bankroll contains: |
| Bob deposits $200 and
receives a $100 bonus |
$300 |
$200 of his money, $100
of bonus money |
| Bob loses $50 |
$250 |
$150 of his money, $100
of bonus money |
| Bob wins $20 |
$270 |
$170 of his money, $100
of bonus money |
| Bob loses $250 |
$20 |
$0 of his money, $20 of bonus money |
| Bob wins $50 |
$70 |
$0 of his money, $70 of bonus money |
| Bob wins $50 |
$120 |
$20 of his money, $100 of bonus money |
Wagering requirements
In addition to the requirements above, unless stated otherwise,
we also require a minimum play-through.
The minimum play-through, or wagering requirement, is expressed
as 'number x (deposit+bonus)'. This means that you must wager
the deposit and the bonus the indicated number of times before
you can cash-out.
E.g. If you deposit $200 and claim a $100 bonus you must wager
$3600 (12x$300) before you can cash-out.
You also only need to wager the amount of the deposit that
was used to claim the bonus, so if you claim a 100% match bonus
up to $100 by purchasing $500, you only need to wager $2400
(12x$200) before you can cashout.
Please note that wagers on some games do not count towards
the wagering requirements of some promotions.
What is a wager?
A wager is defined as 'Putting money at risk'. So if you were
playing blackjack at $5 a hand you must play 200 hands in order
to wager $1000. You may win, lose or draw as many of these hands
as you can - it doesn't matter. What matters is that you wagered
it.
If you request a cash-out before you have met the wagering
requirements, the bonus and any winnings will be deducted from
your cash-out before the funds are sent to you.
Can you give me an example of wagering requirements?
| What Bob does: |
Bob's Bankroll: |
Bob's bankroll contains: |
| Bob deposits $200 and
receives a $100 bonus |
$300 |
$200 of his money, $100
of bonus money |
| Bob wagers $600 and wins
$300!! |
$600 |
$500 of his money, $100
of bonus money |
| Bob requests a cash-out
of $600 |
$0 |
The money has gone through
to cash-outs |
Now in this case the minimum play-through for the bonus is 12x,
so Bob must wager $3600 (12x$300) before he can cash-out his
winnings.
As Bob has only wagered $600, the $100 bonus and the $300 winnings
will be deducted from his cash-out so we will send him $200
(the cash-out minus the bonus, minus the winnings).
So what would happen if Bob lost?
| What Bob does: |
Bob's Bankroll: |
Bob's bankroll contains: |
| Bob deposits $200 and
receives a $100 bonus |
$300 |
$200 of his money, $100
of bonus money |
| Bob wagers $3600 but
loses $150 |
$150 |
$50 of his money, $100
of bonus money |
| Bob requests a cash-out
of $150 |
$0 |
The money has gone through
to cash-outs |
When you play in the casino you play with your chips first,
then the bonus chips so we will send him $50 (the cash-out minus
the bonus).
OK, so what would happen if Bob met the
wagering requirements and won?
| What Bob does: |
Bob's Bankroll: |
Bob's bankroll contains: |
| Bob deposits $200 and
receives a $100 bonus |
$300 |
$200 of his money, $100
of bonus money |
| Bob wagers $4000 and
wins $300!! |
$600 |
$500 of his money, $100
of bonus money |
| Bob requests a cash-out
of $600 |
$0 |
The money has gone through
to cash-outs |
The play through was 12x, so Bob has wagered more than the
minimum of $3600 (12x$300). This means we will send him $500
(the cash-out minus the bonus)
What happens if Bob claims another bonus
before he has finished the first one?
The new wagering requirements simply add on to the remainder
of the old ones:
| What Bob does: |
Bob's Bankroll: |
Bob's bankroll contains: |
| Bob deposits $200 and
receives a $100 bonus |
$300 |
$200 of his money, $100
of bonus money |
| Bob wagers $500 and wins
$300!! |
$600 |
$500 of his money, $100
of bonus money |
| Bob deposits $50 and
receives a $50 bonus |
$700 |
$550 of his money, $150
of bonus money |
| Bob wagers $500 and wins $300!! |
$1000 |
$850 of his money, $150 of bonus money |
| Bob requests a cash-out of $1000 |
$0 |
The money has gone through to cash-outs |
In order to cash-out his winnings, Bob would need to wager $4800
(12x$300 + 12x$100). As Bob has only wagered $1000, the $150
bonus and the $600 winnings will be deducted from his cash-out.
This means we will send him $250 (the cash-out minus the bonus
minus the winnings).
You can see the importance of meeting the wagering requirements!
What if Bob deposits again before he has
finished the first deposit and bonus?
The deposit is added to his money and the wagering remains
unchanged:
| What Bob does: |
Bob's Bankroll: |
Bob's bankroll contains: |
| Bob deposits $200 and
receives a $100 bonus |
$300 |
$200 of his money, $100
of bonus money |
| Bob wagers $2000 and
wins $300!! |
$600 |
$500 of his money, $100
of bonus money |
| Bob deposits $50 |
$650 |
$550 of his money, $100
of bonus money |
| Bob wagers $2000 and wins $300!! |
$950 |
$850 of his money, $100 of bonus money |
| Bob requests a cash-out of $950 |
$0 |
The money has gone through to cash-outs |
The play through was 12x, so Bob has wagered more than the
minimum of $3600 (12x$300). This means we will send him $850
(the cash-out minus the bonus)
What if Bob deposits again while his bonus
balance is lower than it started at?
The deposit will be added to the bonus money until it reaches
its original level, the remainder will be added to his money.
The wagering remains unchanged.
| What Bob does: |
Bob's Bankroll: |
Bob's bankroll contains: |
| Bob deposits $200 and
receives a $100 bonus |
$300 |
$200 of his money, $100
of bonus money |
| Bob wagers $4000 but
loses $250 |
$50 |
$0 of his money, $50
of bonus money |
| Bob deposits $100 |
$150 |
$50 of his money, $100
of bonus money |
| Bob requests a cash-out of $150 |
$0 |
The money has gone through to cash-outs |
Bob has wagered more than the requirement
of $3600 (12x$300) so we will send him $50 (the cash-out minus
the bonus).
As long as you are playing with any part of a bonus, the bonus
remains active and its original amount cannot be cashed-out
regardless of any further deposits. We realise how this can
seem unfair, which is why we strongly advise you to finish playing
with a bonus before you make any further deposits.
Please contact our 24hr support desk
who will be glad to help if you have any problems or questions.
How low does my bankroll need to get before
it counts as having lost the bonus?
If your account balance falls to $1 or less the wagering requirements
are reset and the remaining bonus becomes your money.
| What Bob does: |
Bob's Bankroll: |
Bob's bankroll contains: |
| Bob deposits $200 and
receives a $100 bonus |
$300 |
$200 of his money, $100
of bonus money |
| Bob wagers
$1000 but loses $299 |
$1 |
$0 of his
money, $1 of bonus money |
| The remaining bonus becomes
Bob's money |
$1 |
$1 of his money, $0 of
bonus money |
| Bob deposits $50 and
receives a $50 bonus |
$101 |
$51 of his money, $50
of bonus money |
| Bob wagers $1500 and wins $300!! |
$401 |
$351 of his money, $50 of bonus money |
| Bob requests a cash-out of $401 |
$0 |
The money has gone through to cash-outs |
Bob's bankroll fell to $1 so the fact that he didn't wager
the required $2400 (12x$200) doesn't matter, his new deposit
and bonus count as being completely separate. Bob wagered
the $1200 (12x$100) he needed to in order to cash-out his
winnings from the second bonus, so we will send Bob $351 (the
cash-out minus the bonus).
